Shipping and Returns

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After making the payment, the order will be delivered within 1 to 5 working days. Delivery times are indicative and, therefore, to be considered valid when there are no physical or structural impediments (for example: stockouts, incorrect addresses or force majeure setbacks).  If we are unable to meet this deadline, you will receive an email from us.  

Products purchased are delivered in mainland Portugal through CTT (by registered mail)  or a carrier. Your order will be delivered to the address specified by the customer at the time of purchase.

The contribution for transport (shipping), as it is added to the price of the products purchased, will be automatically calculated by the system. In case of non-receipt of the order within the indicated deadlines, an investigation will be made with the carrier, and it may take a few days.

The Customer must contact and inform, during this period no refund can be made, as the loss of the order will have to be verified and confirmed.

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The customer will have 24 hours to complain about any problem with the order. We are not responsible for any problems arising from shipping or customs fees in the case of orders outside Portugal.

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